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Role

Care Coordinator

Scheduling and care management in one role: the person who holds the plan, the roster and the relationships together.

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Employment type
Full-time
Where
Coquitlam
Schedule
Monday to Friday office hours, with a share of the on-call rotation.

Salaried.

What you would be doing

  • Carrying out in-home assessments and writing care plans with clients and families
  • Building schedules that hold: matching caregivers to clients on skills, language, geography and personality
  • Being the person a family phones, and the person a caregiver phones
  • Following up on what needs attention: expiring credentials, missed wellbeing checks, visits that did not go to plan
  • Setting up family access with whoever holds decision-making authority
  • Onboarding new caregivers

What you need

  • Experience in home care, community health, long-term care or a comparable coordination role
  • Sound understanding of BC's home and community care landscape
  • Genuine comfort with scheduling software and with detail
  • The judgement to know which problems escalate immediately and which wait until Monday
  • A valid BC driver's licence and access to a vehicle for home visits

Helpful, but not required

  • Registration with the BC College of Nurses and Midwives (LPN, RPN or RN)
  • Clinical assessment experience in community or home care
  • A second language spoken in the communities we serve

A merged role, deliberately

Many agencies split scheduling from care management, and the seam between them is where things get dropped. Here it is one role: the person who knows the client is the person who builds their schedule.

What the job is actually like

Roughly a third of it is scheduling, a third is talking to families, and a third is the unglamorous work of keeping records accurate. That last third is what makes the first two possible.

What you can expect from us

  • Your schedule, two weeks ahead

    Published a fortnight out and not casually changed. We would rather commit to fewer hours and keep them than overpromise and rearrange your week at short notice.

  • Mostly the same clients, not a fresh list every week

    Most of your schedule is regular clients, so you get to know how someone takes their tea and what a bad day looks like for them.

  • Someone to call, day or night

    A coordinator is on call 24 hours a day if something comes up at an address.

  • Paid travel between clients

    Paid travel time between clients, and kilometres paid when you drive between clients or drive a client. Your trip to your first visit and home from your last is not paid.

  • Checked on when you work alone

    Wellbeing checks at the start and end of every visit, more often where a home’s risk calls for it, and a follow-up if you miss one. Known risks at an address reach you before you arrive.

  • No paperwork at the kitchen table

    You record tasks on your phone as you go, and it works with no signal.

  • A warning before anything lapses

    Your registrations and certificates are tracked in one place, with a warning well before anything expires.

  • You are told what is going on

    A care plan change, a new risk at an address, a client back from hospital: you hear it from us before you arrive.