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Terms of use

These terms apply to this website. They are not the agreement for care, which is a separate document. Last updated 27 October 2026.

Last updated: 27 October 2026
Applies to: https://www.brillianthomecare.ca. The care app has its own app terms of use.

1. Who these terms are with

This website is operated by Brilliant Home Care Ltd. (“we”, “us”), of Coquitlam, British Columbia. By using the site you accept these terms. If you do not accept them, please do not use the site.

2. This website is not medical advice

Everything here, including guides, service descriptions and answers to questions, is general information about home care in British Columbia. It is not medical, nursing, legal or financial advice, and it is not a substitute for an assessment by a qualified professional who knows the person concerned.

Do not delay seeking medical advice because of something you read here. In an emergency, call 911. For health advice at any hour, HealthLink BC on 8-1-1 will connect you to a registered nurse, free.

3. Reading this site does not make you a client

No care relationship exists until we have completed an assessment, agreed a written care plan with you, and you have signed a service agreement. Sending an enquiry or a job application through this website does not commit either of us to anything. Prices, services and availability described here are not an offer and may change until they are confirmed in a signed agreement.

4. Accuracy, and things that change

We take real care with what is written here, particularly the descriptions of British Columbia's public programmes, such as home support, CSIL, the Registry, and funding rules. Those programmes are run by other organisations and their rules change. Always confirm the current position with the programme itself before relying on it. Where we have linked to the official source, that source governs, not our summary of it.

If you find something out of date or wrong on this site, please tell us at hello@brillianthomecare.ca. We would rather fix it than defend it.

5. Links to other websites

We link to health authorities, government programmes and non-profit organisations because they are genuinely useful. We do not control those sites and are not responsible for their content or their privacy practices. A link is not an endorsement of everything on the other side of it.

6. The care app is somewhere else

There is no sign-in on this website. Clients, families and caregivers use the Brilliant Homecare app, on phones and at app.brillianthomecare.ca, which has its own terms of use and privacy policy, accepted in the app.

If a page asks you to sign in to your care account anywhere other than the app or app.brillianthomecare.ca, it is not us. Please tell us at security@brillianthomecare.ca.

7. Acceptable use

Please do not:

  • attempt to gain unauthorised access to any part of this site or its infrastructure;
  • probe or test the site for weaknesses, except by reporting a suspected weakness to security@brillianthomecare.ca;
  • use automated tools in a way that degrades the site for other people;
  • submit false information or someone else's details through a form, or use a form to send unsolicited commercial messages;
  • copy substantial parts of this site for a competing commercial purpose.

Quoting us with attribution, or linking to any page here, is always welcome and needs no permission.

8. Content and intellectual property

Brilliant Home Care Ltd. owns the text, design, logo and code of this site. Photographs are licensed stock images used under the terms of their licences. They are illustrative, and the people shown are models, not our clients or caregivers. Trade marks and programme names belonging to other organisations remain theirs.

9. Liability

This website is provided as it is and as available. We try to keep it accurate and online, but cannot promise it will always be either. To the extent the law allows, we are not liable for loss arising from using, or relying on, information on this website, from a website we link to, or from the site being unavailable.

Nothing in these terms limits any right you have, or any responsibility we have, that the law does not allow to be limited, including under British Columbia's Business Practices and Consumer Protection Act. These terms do not deal with the care we deliver: our responsibility for care is set out in the service agreement.

10. Privacy

How we handle personal information is set out in our privacy policy.

11. Governing law and disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Please raise any problem with us first; most things can be sorted out with a phone call. You do not have to: you may take any claim to the courts of British Columbia or, for claims within its jurisdiction, the Civil Resolution Tribunal.

12. General

If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a term straight away, we can still enforce it later.

13. Changes

We may update these terms. The “last updated” date at the top changes when we do, and the version in force when you use the site is the one that applies. A change never applies to a dispute that began before it.

14. Contact

Brilliant Home Care Ltd.
Coquitlam, British Columbia
hello@brillianthomecare.ca · 604-388-8730