Care at home, shaped around one person

Restricted clinical activities, such as administering medication, injections or complex wound care, are for regulated health professionals in British Columbia, and our caregivers do not perform them. If the assessment shows one is needed, we help you arrange it with a nurse and our caregivers work alongside them. We also do not do heavy housekeeping, home repairs, or anything that would put a lone worker at risk in a home.

There is an important difference between reminding and administering. Reminding someone to take medication they manage themselves is within a care aide's scope, and our caregivers can do it. Administering medication is a restricted activity for a nurse. If the assessment shows reminders are no longer enough, we will say so and help you arrange it, for example with your pharmacist or a home care nurse.

Caregivers check in and out on their phone and record each task as it is done. Families with permission see that record in our app: who came, when they arrived and left, and what was done. Notes from the caregiver are reviewed by our office before they reach you. The client can also see who at our office has opened their file, in the app or by asking us.

In an emergency, call 911 first. Current clients and their families can reach an on-call coordinator 24 hours a day; new enquiries are handled during office hours. Caregivers know who to call and when, and if a caregiver working alone misses a wellbeing check, the office is alerted and follows up.