What we check, how often, and what happens when something lapses
Here is exactly what we check, how often we re-check it, and what happens when something lapses. We built the software so these rules are enforced rather than merely promised.
What we verify, and keep verifying
Checking at hire is the easy half. Registrations lapse and certificates expire, so we keep checking.
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BC Care Aide & Community Health Worker Registry
- Who
- Every care aide, without exception
- How often
- Verified at hire, then re-verified on a schedule
Registration is required in publicly funded care and optional for a private agency. We require it anyway: it is the province’s own standard, and a credential you can check yourself. We confirm the number with the Registry rather than accepting a photocopy.
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Criminal Records Review Program check
- Who
- Every person who enters a client’s home
- How often
- Every five years, on the provincial cycle
BC requires this check for work with vulnerable adults in publicly funded and licensed care. It is not required of a private agency. We do it anyway.
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First aid, CPR and role-specific training
- Who
- Every caregiver, kept current
- How often
- Tracked, with warnings well before expiry
If a certification lapses, our system stops that caregiver from being scheduled until it is renewed. It does not depend on someone remembering to check.
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WorkSafeBC lone-worker programme
- Who
- A written check-in procedure, followed
- How often
- Every visit, more often where a home’s risk calls for it
Caregivers work alone in private homes, so WorkSafeBC requires a written procedure for checking on them. Ours sets check-in times by risk, names who makes contact, and records every check. An unanswered check alerts the office.
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Home hazard and violence risk assessment
- Who
- Before a caregiver’s first visit
- How often
- Reassessed whenever a caregiver reports something new
WorkSafeBC requires us to assess the risk of violence in a home and tell caregivers about known risks. Once recorded, a risk is shown to every caregiver assigned to that address.
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Liability insurance
- Who
- Covering the care we provide
- How often
- Reviewed annually
Ask any agency what its insurance actually covers, including abuse and molestation, which standard policies often exclude. Ask us too.
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Privacy, and a record of who looked
- Who
- Need-to-know access, every access logged
- How often
- Continuous. The client can review it at any time
Client information is governed by BC’s Personal Information Protection Act, stored in Canada, and seen only by people with a reason to see it. Every access is logged, and the client can see that log in the app or ask us for a copy. Family access is granted per person and per category by whoever holds decision-making authority, and can be withdrawn at any time.
Rules the software enforces
A standard matters most on a bad day, when someone is off sick and the schedule has fallen apart. That is when written policy slips, so we built the rules that matter most into our own software.
None of these depends on anybody remembering to do it.
- Caregiver notes are reviewed first. Family sees them once our office has read them.
- A lapsed credential stops scheduling. With warnings well before it expires.
- Unanswered wellbeing checks alert the office. For every caregiver working alone.
- Visit records are never quietly rewritten. A correction is added alongside the original.
- Every access is logged. And the client can see the log.
- Withdrawn access ends straight away. For family members and staff alike.
Still have questions about how we work?
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