Brilliant Homecare is an independent, private-pay home care agency in Metro Vancouver. Not a franchise, not a national chain, which means the person setting the standards is the person answering the phone.
Most older people want to stay in their own homes. BC's public home support is real, and it is stretched. Private home care fills the gap.
Families choosing a provider usually have no easy way to check whether the promises are true, and little time to find out. So we built the business around making ours checkable: published standards, a verified record of every visit, and an access log the client can read.
Anyone can claim to be careful. We record what happened at each visit and show it to the people entitled to see it.
A policy that depends on somebody remembering it under pressure is not much of a policy. The rules that matter most are built into our software.
A rotating cast of caregivers is easier to schedule and worse care, especially in dementia. We take the harder schedule.
That the public system may serve you better. That an adult day programme is a better fit. That home may have stopped being the right place. Saying it late is how trust is lost.
Everything a family experiences arrives through one person at the door. We choose, match and look after caregivers accordingly.
We collect only what we need. This website runs no analytics until you agree to it, and the care record is kept separately, in Canada.
Brilliant Homecare is owned and run by one family, and the standards on this site are ours to keep.
Chief Executive Officer
Mohsen leads the company and is accountable for how it is run: strategy, finance, operations, partnerships, insurance and the policies behind our published standards. He brings more than thirty years of business management experience, including senior leadership as a managing director.
Chief Technology Officer and Privacy Officer
Artin leads technology, IT and information security, and is our named Privacy Officer under BC’s Personal Information Protection Act. He is a senior software engineer and cloud specialist with more than eight years of experience building web, mobile and cloud systems.
He designed and built the app this agency runs on. Questions about how your information is handled come to him.
We wrote down the questions we would ask, with our own answers.
A fifteen-minute call, no charge and no obligation.