A client seated in a bright living room with a caregiver helping nearby

Start before the discharge, not after it

If you know a discharge is coming, tell us then, so the house can be ready before they arrive: bed downstairs, bathroom cleared, walker route checked, food in.

Medications that do not match

Someone comes home with a discharge summary listing medications that do not match the ones in the cupboard. Some were stopped in hospital. Some were changed. Nobody threw the old ones away.

Our caregivers do not change or sort medication; that is for the prescriber or the pharmacist. But when something does not match, they flag it to our office, and we let you know.

Step down on purpose

The goal is to need us less. We review the plan as recovery progresses and recommend fewer hours when the person is ready.

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